MedDrill Support Center

How Can We Help You?#

Welcome to MedDrill Support.

Find answers to common questions about your account, learning content, subscriptions, and technical issues.

Frequently Asked Questions#

1. How do I create a MedDrill account?#

Open the MedDrill application and use an available sign-up method. Follow the on-screen instructions to complete registration.

2. I forgot my password. What should I do?#

Go to the login screen and select Forgot Password.

Follow the account recovery instructions to verify your identity and reset your password.

3. What is MedDrill Premium?#

MedDrill Premium is an optional monthly subscription that provides access to additional eligible learning content and Premium features.

Open the Premium section in MedDrill, review the subscription details, and follow the Apple In-App Purchase process.

5. My payment was successful, but Premium is not active.#

Please:

Check that your purchase was completed.
Open the MedDrill application.
Select Restore Purchases.
Ensure you are using the appropriate Apple Account.

If Premium access is still unavailable, contact our support team.

6. How do I cancel my subscription?#

Manage your subscription through your Apple Account:

https://apps.apple.com/account/subscriptions

Cancellation is handled by Apple.

7. How do I request a refund?#

For Apple In-App Purchases, visit:

https://reportaproblem.apple.com

Follow Apple's refund request instructions.

8. How do I delete my MedDrill account?#

Open the application and navigate to the account deletion option in Account Settings.

For additional information, visit Delete Account.

9. How can I report an incorrect medical question?#

Please contact our support team and include:

The quiz or flashcard title.
The question or relevant identifier.
A description of the suspected issue.
A supporting reference, if available.

We welcome educational content corrections and feedback.

10. MedDrill is not working correctly. What should I do?#

Try updating the application, checking your internet connection, and restarting the app.

If the problem continues, contact Support with your device model, operating system version, app version, and a brief description of the problem.

Do not send your password, verification codes, or complete payment card details.

Contact Support#

Support Email: [OFFICIAL SUPPORT EMAIL]

When contacting us, please describe the issue and include relevant screenshots if available.

Company Information#

QT LABS COMPANY LIMITED Registered Address: [OFFICIAL REGISTERED ADDRESS] Website: https://meddrill.io.vn